洞察力 2022年12月21日

设施 Transformation: how digital-first changed the game forever

数字化转型并不新鲜，许多组织已经在这方面工作了多年. But it’s the pace of digital change, accelerated by the pandemic, which has really brought it into the mainstream. 在数据和数字化转型方面，设施管理并不落后, but neither was it a trail blazer. 现在，情况发生了变化. FM is leading the way and driving board-level decisions.

额外的挑战, like inflationary pressures, supply chain disruptions and 能源 security, 是否更加重视数据和分析的作用，为未来指明方向. 现在, FM领导人, 最大的挑战是可用数据的数量，以及如何将其与组织愿景和战略目标联系起来.

这引发了一系列问题:领导者是否拥有合适的技术和可操作的数据来支持他们的数字优先目标? Are we collecting the right data and making the most of what we have? And what will it all mean for facilities managers in the future?

几名员工坐在办公桌前，屏幕上显示着一栋大楼的数据
现在 is the time for FM to step up towards digital-first working

For greater insight into the current challenges, Mitie与工作场所咨询公司Nordic Foresight合作，了解这些挑战以及如何应对. 这项研究包括对来自多个行业的20位高级领导人进行深度访谈.

In a series of webinars aligned to the research, Nordic Foresight首席执行官, 杰弗里•桑德斯, 阐明调查结果. 在网络研讨会上， How actionable are your data insights in FM?, 他概述了为什么现在是FM加强和实现组织雄心的时候了，因为他们正朝着数字化优先的工作方向发展.

数字技术正在帮助设施管理人员应对运营挑战

对于大多数机构来说, 在大流行期间，对数字优先工作模式的任何抵制都被扫除了. 结果是, 数字技术, and increased access to operational data, are transforming how we work 以及如何 we engage with the built environment.

Digital 科技nology helps us to automate boring or repetitive tasks, tackle hazardous activities, and to work more efficiently. 传感器技术使收集环境和利用数据变得更加容易. 与一个 better understanding of our 工作场所s，以及如何提高它们，我们就能提高员工的幸福感和生产力.

推动建筑环境技术变革的主要因素包括:

  • Better information for action: e.g., using data analytics to get a better picture of asset performance, 预测问题并在问题成为问题之前通知预测性维护.
  • 快, 为数据传输提供更安全的连接，并加大对区块链等技术的投资.
  • 更好的新型管理系统，控制建筑资产并无缝集成.
  • Greater automation that helps building users help themselves, like apps that allow them to report building issues or book desks remotely.
Three people in an office looking at a laptop
Digital 科技nologies are transforming how we work

此外，数字技术帮助设施管理人员应对更广泛的挑战，包括:

  • Developing and servicing 工作场所s, 和其他设施, which improve occupant health and wellbeing.
  • Reducing the environmental footprint of facilities. 管理材料和公用事业的流动和消耗，如水，废物和 能源. 大多数组织都有 净零目标 and actionable data is key to achieving their targets.
  • Providing operational data that enables us to do more with less, e.g., by simplifying workflows.

Intelligent use of data in FM has never been so important

These are uncertain times and, as one senior leader on the research panel said, “There is a renewed focus [at board level] on data, data accuracy and data reporting. 执行委员会想要更快、更快地获得数据，并以不同的方式进行分割.”

Focus on data has never been greater. Data gathered on occupancy and utilisation, 能源及采购, are all critical to informing operational efficiency.

然而, what’s needed is not more data, 但更好的分析与组织战略和转型议程有关. While some senior leaders are confident in their adoption of digital-first, others are struggling to link their data to good FM decisions.

To support the move towards a digital-first model, 设施管理人员需要清楚地了解这对他们的组织意味着什么. 仅仅从操作层面上理解收集的数据是不够的.

了解组织的战略重点以及如何使用数据来提高生产力和降低运营风险也很有必要.

At Mitie, we think it’s a game changer for FM. It’s integral to what we call 澳博官方网站科学®.

The challenge is to focus on what’s important

Digital transformation impacts the organisational model, 操作, and customer and employee experiences.

Apart from a solid digital platform, data is the key foundation and it’s what adds value for organisations. But an organisation’s ability to refine and drive more value from it, comes from focusing on what’s important, analysing it and linking it to strategy and leadership ambitions.

Cleaner checking their monitor
传感器技术和远程设备使收集环境和利用数据变得更加容易

与数据分析师和行为科学家等专家一起工作，将有助于理解改变FM领域的战略和运营驱动因素.

Your organisation’s 工作场所 strategy, whether fully in-office or hybrid working, will have implications for how core facilities are managed, 使用和维修.

设施 managers must get deeply involved in the data to understand what, 以及如何, their building users are doing. 要做到这一点，FM专业人员和数据专家之间必须有更紧密的联系.

对FM的影响

Data analytics and challenges around 数字转换 are leading to radical changes in the FM 行业 focused on:

  • 发展领导能力和工作模式，引导新的和有趣的方式来推动价值.
  • Enabling process automation and simplifying workflows.
  • Conversations around the right service organisation, the right level of service delivery, and who should be providing the services. Consideration must also be given to what should be automated, what should be delivered by people, and what should be self-serviced by end-users.
  • 设施的正确使用以及建筑组合中正确部分的正确操作和维护程度.
People working on computers
Real-time data at a Mitie Intelligence Hub

随着数据管理挑战的解决，所有这些都将对FM产生重要影响.

Listen to the full webinar 了解企业资产和运营数字化对缩小差距和开发新澳博官方网站的重要性. +, 获取有关应用数字技术和数据分析的框架的详细信息，这些框架将使您的组织受益, 操作, 客户和员工.

How actionable are your data insights in FM? 是的一部分 our 澳博官方网站科学® series. The series showcases how 科技nology, 创新和智能正在突破边界，改变设施管理.

Listen to the full webinar

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